Holiday Inn - Gw Bridge Fort Lee-Nyc Area, An Ihg Hotel

The bed

Your offer online.. When you arrive at the hotel everything changes... First the breakfast was not included as I said in the reservation. Second for everything there like paying for water and bottles. When other hotels give them to their guests. Thirdly the floor where I touch myself smells of marijuana all the time. And to top it all off, two elevators. In the three days I was there, only one of them was working, because if they fixed one of them, the other one would be damaged. To achieve excellent service you have to leave the competition aside and start with the essentials, first class customer service and good greetings ... Good afternoon... Good evening... The humility of your employees will allow the service to reach perfection little by little and reach its goal...

The staff were excellent and the pool was nice. Booked a room in a good condition.

Actualy the pillow .....we usally stay in the holiday inn alot me and my family the pillow was great :)

I didn't like the new harassment with the check in the pool every time we go in to check you if you have the tag if you don't I mean I've been there a lot of times for alot of years over and over I feel little bit uncomfortable

great breakfast and restaurant staff

when i booked I was given a choice between standard and smoking. because I had a small child I picked standard. When I got there I was given a smoking room. I called the front desk to let them know about the mistake but I was told standard could possibly mean a smoking room. Why give me a choice if at the end of the day you are only going to give me what I did not want? It was late and per them, there were no other rooms so we had to stay. It was awful!

The free shuttle service was a lifesaver, but the breakfast options were disappointing.

Absolutely nothing really..it remind me of the scary movie Wrong Turn The employees look sad and scary and not a smile anywhere..you need young people with personalities like Chick fil a with great customer service skills..it's a very sad and dark hotel it's one of the saddest if not the saddest I've ever seen..I guess it's only about the money which if you invested in a complete facelift and take my comments serious people will say good things and your business will soar out the roof and people won't go across the bridge to NYC and find a discount GOD bless...listen to the truth, great free advise

It's a dark unhappy drab looking place with thick old paint and horrible old elevators and the chipped John Travolta (Grease) glass chip And all together decorations are ugly/old...please please invest in a decorator , it will bring more business especially your lobby those antique flowers and horrible chair are outdated and should never be used..check out the courtyard Marriotts and the spring hill suites

The location was very convenient and staff was friendly.

The room was not available when the hotel said it would be.

Clean room, great free shuttle. Restaurant service was disappointing and slow.

Being woken up to the sound of loud music playing by your staff cleaning in the next room at 9:00 am. They constantly came in the room, early in the morning and around 11am while we were changing, very disturbing.

Staff

Never enough wash cloths it should be at least 4 wash for two people in a room.

The staff was good and extra.

great access to walking trails and nearby parks

i loved my stay here because the staff were super friendly and the hotel offered a free shuttle to the george washington bridge, making trips to manhattan easy.

The staff at the reception was friendly and accommodating.

The staff of the breakfast wasn't very friendly and it is unclear what was free and what wasn't in the breakfast... the breakfast buffet was quite poor and the eggs Benedict... the souls was awful. Imagine that at the morning during your breakfast somebody keeps following you and remarking that if you take this is +$20 that is not included in the breakfast you paid and so on... the experience is quite annoying.

The staff wasfriendly,

Diapointed when I up graded our stay,and called hat we found a cheaper price at the same hotel and question their guarantee to match the price they did not

The room wasnice and neat, with a fridge and microwave, convenient for snacks. The free shuttle to nearby locations was a highlight, providing easy access to attractions. The breakfast options were limited and could be improved for a better start to the day.